Families are grateful for the dedication of the staff—as indicated by the hundreds of letters written by family members commenting on the "dedication, love and compassion" of the staff toward the residents—and the willingness to discuss patient advocacy and to educate the families on the individualized care and therapy provided to their family members.

One resident family member comments, "As time went on, I became more and more convinced that I had done the right thing and that my father was in a place that respected him, cared not just for him, but about him and treated him with the respect and kindness that I can only hope that you and I will encounter in our later years."

Other visitors commented on the welcome smiles and greetings they received on each visit, even when visiting at unscheduled times. "All the personnel, down to the cooks, knew my mother as an individual and lovingly cared for her."